Policies

Purchasing

Only persons aged 18 years or over may order and/or receive wine via this Internet based store. By ordering wine online, you indicate that both you and the recipient are at least 18 years of age. False declaration of age is illegal and can attract a fine up to $1000.

Your order must be a minimum of 6 bottles. They can be mixed, but we can't offer you our best prices if you only order 1 bottle. See FAQ's for more information.

All promotions, prices and products featured on the Accent On Wine website are exclusive to purchases made on the website only, unless otherwise specified.

All purchases made using credit cards are done so in the intention that the specified card will be debited by Accent on Wine Ltd; and is being used by the person to whom the card is issued.

Pricing

Accent On Wine holds the right to withdraw an offer at any time. All prices are in New Zealand Dollars (NZD$) and are inclusive of a 15.00% Goods and Services Tax (GST).

Case prices are only effective for orders of bottles of 6 or more. Mixed cases are priced at a discounted rate already and do not incurr further discounts. If a mixed case is purchased, then all other purchases of individual wines will be charged at the case rate.

Freight

A freight charge of $4.95 for Auckland, $8.95 for the North Island and $9.95 for the South Island per dozen bottles, or part dozen, is charged for all deliveries on orders of three dozen (3 cases) bottles or less. This freight charge is applicable for the whole of New Zealand and includes insurance. The following freight rates are applicable:

Auckland (Albany-Papakura)	$4.95 per package
North Island	$8.95 per package
South Island	$9.95 per package

Privacy Policy

Are you concerned about privacy? All we can do to assure you is offer our unconditional guarantee that we never pass on information to third parties. Further, all purchases through Accent on Wine's online store go through a secure server; the information is then encrypted and sent to us where we then process (decrypt) your details. This is the web standard for credit card processing. If you are not a regular Accent on Wine customer all details are then deleted.

Product Guarantee and Insurance

If in any circumstance the wine you buy does not reach you in perfect condition, Accent On Wine will arrange to have the product(s) replaced at our cost. This will include any damage to the bottle or label that has occurred in transit or up to the point of delivery. This condition will also apply to all wine where the integrity of the product itself is faulty. This may include corked or oxidised wine.

On the occassion that the wine you have purchased does not meet your expectations, we will arrange to have any surplus wine picked up from you. You may either replace this wine with another product up to the value of the purchased amount, or we can arrange a refund of the full value of the wine. We take great pride in ensuring our customers are 100% satisfied with their wine purchases.

Gift Purchases

If you are sending your purchase as a gift please remember to include the "to and from" details. This is in the comments caption of the secure online order form when you go to "Place Order".

GIFT VOUCHERS

• Gift vouchers can only be used on wine purchases made in New Zealand. Vouchers are valid for twelve months following date of purchase. This expiry date will be printed on the voucher/s itself.
• Vouchers may only be redeemed by persons aged 18 years or over. We take no responsibility in sending vouchers to any person under age of 18 years.
• Vouchers are not transferrable and can only be redeemed by the person whose name appears on the voucher.
• Vouchers may be redeemable either by phone, fax, email or in person at 347 Parnell Road, Parnell. Please quote voucher number, the name on the voucher/s and the purchase date printed on the voucher/s itself.
• We will not give change in any form from the balance of a gift voucher/s purchase.
• To obtain a case price on any wine from this website using this gift voucher/s, purchases of 6 bottles or more are required. This is consistent with our normal purchasing policy. Any orders of 5 bottles or less will be charged at the single bottle price.
• We will not give cash refunds for any wine purchased using a gift voucher. Instead we will either exchange the faulty product or replace it with an item of equal value.
• All wine sent within New Zealand using the gift voucher/s is subject to the same freight charges specified in the Accent On Wine purchasing policy and will be deducted from the value of the voucher/s accordingly.
• All purchases made using gift vouchers are subject to the Accent On Wine purchasing policy as outlined above.